Front Desk Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 1 year of practical experience in a similar position.
• At least 2 years of practical experience in a customer service setting.
• Experience working in the medical or healthcare industry.
• Proficient computer skills, including Microsoft Office.
• Keyboarding speed of 25 words per minute.

Nice To Haves

• Associate’s degree, preferably in Administrative Management or a related field.
• Experience in a patient-facing role.
• Experience with medical office software programs, including EMRs.

Responsibilities

• Welcome and greet patients and visitors.
• Anticipate patients’ anxieties, provide comfort, and answer questions.
• Follow provider appointment templates and guide patients through their visits.
• Assess schedule conflicts and problems and recommend solutions.
• Collect payments as required and work with Finance to ensure insurance information is entered and up to date.
• Coordinate total patient care with patients’ care teams.
• Process medical records requests.
• Perform administrative tasks, including filing, sorting faxes, and answering phones.
• Schedule and confirm appointments.
• Work with other departments to keep the office in excellent condition.
• Order supplies and maintain the front desk and waiting room areas.

Benefits

• Medical insurance options
• Dental insurance options
• Vision insurance options
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Company-paid life insurance
• Company-paid long-term disability insurance
• Company-paid AD&D insurance
• Flexible spending accounts
• Employee Assistance Program
• Tuition reimbursement