Front Desk/Patient Services Coordinator
About The Position
Everleap Fertility is seeking a hard-working, reliable, and motivated Front Desk/Patient Services Coordinator for its Basking Ridge, New Jersey location. The coordinator greets patients, activates patient files, and supports patients and medical staff. The role guides patients through their visits, coordinates each phase with the necessary departments, and helps resolve problems in collaboration with multidisciplinary teams to create a positive practice image. This is a full-time position with a Monday–Friday schedule of either 5:30 a.m.–1:30 p.m. or 8:30 a.m.–4:30 p.m. The schedule also includes one weekend per month and one holiday per year. Everleap Fertility offers the listed benefits to employees who work at least 30 hours per week.
Requirements
- High school diploma or GED.
- At least 1 year of practical experience in a similar position.
- At least 2 years of practical experience in a customer service setting.
- Experience working in the medical or healthcare industry.
- Proficient computer skills, including Microsoft Office.
- Keyboarding speed of 25 words per minute.
Nice To Haves
- Associate’s degree, preferably in Administrative Management or a related field.
- Experience in a patient-facing role.
- Experience with medical office software programs, including EMRs.
Responsibilities
- Welcome and greet patients and visitors.
- Anticipate patients’ anxieties, provide comfort, and answer questions.
- Follow provider appointment templates and guide patients through their visits.
- Assess schedule conflicts and problems and recommend solutions.
- Collect payments as required and work with Finance to ensure insurance information is entered and up to date.
- Coordinate total patient care with patients’ care teams.
- Process medical records requests.
- Perform administrative tasks, including filing, sorting faxes, and answering phones.
- Schedule and confirm appointments.
- Work with other departments to keep the office in excellent condition.
- Order supplies and maintain the front desk and waiting room areas.
Benefits
- Medical insurance options
- Dental insurance options
- Vision insurance options
- 401(k) retirement plan
- Paid time off
- Paid holidays
- Company-paid life insurance
- Company-paid long-term disability insurance
- Company-paid AD&D insurance
- Flexible spending accounts
- Employee Assistance Program
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
