Dental Office Front Desk/Insurance & Financial Coordinator

Liv Endodontics•Livingston, NJ

8d•Onsite

About The Position

Liv Endodontics, a specialty endodontic practice in Livingston, NJ, is seeking an experienced Dental Front Desk / Insurance & Financial Coordinator to join our team. We are looking for a dependable, detail-oriented professional who can confidently manage both front desk operations and insurance/financial responsibilities in a fast-paced dental environment. This role is the first point of contact for our patients and plays a critical role in ensuring smooth daily operations, excellent patient experience, and accurate insurance and financial processing.

Requirements

Minimum of 3 years of dental office experience (required)
Strong knowledge of dental insurance, billing, and financial coordination
Excellent communication and customer service skills
Highly organized, detail-oriented, and reliable
Ability to multitask and work efficiently in a busy specialty practice
Professional demeanor and team-oriented attitude

Responsibilities

Greet patients professionally and provide exceptional customer service
Answer multi-line phones, schedule and confirm appointments
Manage patient check-in and check-out
Maintain accurate and up-to-date patient records
Communicate effectively with doctors, assistants, and patients
Handle incoming referrals and coordinate appointments with referring offices
Maintain an organized and efficient front office workflow
Verify dental insurance benefits and eligibility
Explain treatment plans, insurance coverage, and patient financial responsibility
Collect co-pays, deductibles, and payments at time of service
Submit insurance claims and follow up on unpaid or denied claims
Post insurance payments and patient payments accurately
Communicate with insurance companies regarding claims, pre-authorizations, and appeals
Ensure accuracy and compliance with billing and financial procedures