Guest Service Agent
Blue Sky Hospitality Solutions • Atlanta, GA27d • Onsite
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GUEST SERVICE AGENT (FRONT DESK)-TWELVE DOWNTOWN HOTEL-AUTOGRAPH COLLECTION by MARRIOTT
Blue Sky Hospitality Solutions•Atlanta, GA
•Onsite
About The Position
TWELVE Downtown, Autograph Collection by Marriott is seeking a friendly, dependable Guest Service Agent to join our Front Desk team. As one of the first people our guests meet, you will help create a welcoming experience through attentive service, smooth check-ins, and thoughtful assistance throughout their stay.
Requirements
- Previous hotel front desk or customer service experience preferred.
- Strong communication skills and a warm, professional approach.
- Ability to stay organized, handle multiple priorities, and remain calm during busy periods.
- Attention to detail when processing payments and maintaining guest records.
- Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays.
- Ability to perform the essential duties of the position, with or without reasonable accommodation.
Nice To Haves
- Marriott experience and familiarity with hotel property management systems are a plus.
Responsibilities
- Welcome guests and complete check-in and check-out accurately and efficiently.
- Manage reservations, room assignments, guest accounts, payments, and billing questions.
- Answer calls and respond promptly to guest questions and requests.
- Recognize Marriott Bonvoy members and support applicable member benefits.
- Share information about hotel amenities, local attractions, dining, and transportation.
- Address guest concerns professionally and involve a manager when additional support is needed.
- Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
- Maintain accurate shift records and communicate outstanding issues during handoffs.
- Follow hotel procedures for cash handling, guest privacy, security, and safety.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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