AM Front Desk Agent

Lodging Dynamics • Seattle, WA

3d

About The Position

The AM Front Desk Agent works at The Charter Hotel Seattle and supports guests throughout their hotel experience. The role books or coordinates guest reservations, registers and assigns rooms, prepares for group check-ins and check-outs and VIP arrivals, and uses upselling techniques to maximize room rates. The agent handles guest records and other confidential information with integrity, answers and routes calls, and accurately takes messages. They respond promptly and courteously to requests and complaints, resolve minor issues, follow up to confirm guest satisfaction, and alert a supervisor to major problems, disturbances, complaints, or unhappy guests. During the first few months, the agent learns about the hotel and its amenities, assists the front desk team, and contributes to the overall guest experience through excellent service.

Requirements

• High school diploma, 1–3 months of related experience, or an equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Book guest reservations and/or coordinate with the reservation center.
• Register guests promptly and courteously, using upselling techniques to maximize room rates.
• Prepare for group check-ins, check-outs, and VIP arrivals.
• Greet guests, register them, and assign rooms.
• Handle confidential information, including guest records, with a high degree of integrity.
• Answer and route calls as appropriate and take guest messages accurately.
• Resolve minor guest complaints to the customer’s satisfaction and inform a supervisor of major problems, complaints, disturbances, or unhappy guests.
• Respond quickly and in a friendly manner to guest requests or complaints, take appropriate action, and follow up to ensure guest satisfaction.
• Learn about the hotel and its amenities and assist the front desk team.

Benefits

• Travel discounts at hotel partners and franchises.
• Paid time off.
• Participation in the company Wellness program.
• Health, dental, and vision benefits.
• 401(k).
• Other supplemental benefits.
• People-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED