AM Front Desk Agent

Lodging Dynamics • Seattle, WA

1d

About The Position

The Front Desk Agent at The Charter Hotel Seattle supports guests throughout their stay by managing reservations, check-ins and check-outs, guest requests, and front desk communications. The role includes preparing for group check-ins, check-outs, and VIP arrivals, using up-selling techniques to maximize room rates, and safeguarding confidential guest information. Agents address minor complaints, promptly respond to guest concerns, follow up to confirm satisfaction, and inform a supervisor about major issues. The position contributes to the overall guest experience and assists the front desk team.

Requirements

• High school diploma, or 1–3 months of related experience, or an equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Book guest reservations and/or coordinate with the reservation center.
• Register guests promptly and courteously, using up-selling techniques to maximize room rates.
• Prepare for group check-ins, check-outs, and VIP arrivals.
• Greet, register, and assign rooms to guests.
• Handle confidential information, including guest records, with a high degree of integrity.
• Answer and route calls as appropriate and accurately take guest messages.
• Resolve minor guest complaints to the customer's satisfaction.
• Inform a supervisor of major problems, complaints, disturbances, or unhappy guests.
• Respond quickly and courteously to guest requests or complaints and take appropriate action.
• Follow up to ensure guest satisfaction.
• Assist the front desk team and provide guest service.

Benefits

• People-first culture.
• Travel discounts at hotel partners and franchises.
• Paid time off.
• Participation in the Wellness program.
• Health, dental, and vision benefits.
• 401(k).
• Other supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED