Front Desk Agent

Pyramid Global Hospitality • Berkeley, CA

27d • Onsite

About The Position

Pyramid Global Hospitality is hiring a Guest Services Agent for Residence Inn Berkeley, a 331-suite hotel in downtown Berkeley, California. The role creates a welcoming first impression and memorable guest experience by assisting guests upon arrival, sharing information about the hotel and local area, and helping guests get oriented and settled in their rooms. The agent works with other attendants to provide personalized service, support the lobby and entrance area, and go beyond standard expectations to make a positive impact on guests and employees.

Requirements

• At least one year of experience in a customer service role with substantial guest interaction.
• Valid driver’s license with no major infractions for six months.
• Ability to solve problems as they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for a full shift and move between the valet lot and different areas of the hotel.
• Availability to work various shifts, including weekends and holidays.

Nice To Haves

• Hospitality industry experience.

Responsibilities

• Welcome guests and provide engaging, sincere customer service.
• Open vehicle doors for arriving guests and escort them to the front desk for check-in.
• Park and retrieve guest vehicles as requested.
• Assist with guests’ luggage and escort guests to their rooms after check-in.
• Explain hotel amenities and share useful information and fun facts about the property.
• Work with other attendants to provide guests with a personalized experience and open doors for guests.
• Assist the lobby attendant in keeping the entrance area clean and organized.
• Help guests discover an enjoyable hotel and local-area experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed