Front Desk Agent

LM SERVICES CORPORATION•Chesterfield, MO

27d•$16 - $0•Onsite

About The Position

The Front Desk Agent greets and registers guests, provides prompt and courteous service, and closes guest accounts at checkout. The position provides information about hotel facilities and guest accommodations in accordance with LM Services’ quality standards. It also handles reservations, payments, guest communications, and customer concerns, and may assist with other hotel functions as assigned. The role requires effective communication in English, accurate use of a computer system and calculator, patience and diplomacy when resolving customer issues, and the ability to stand for long periods. Employees must maintain a neat, clean, and well-groomed appearance and comply with company standards and property rules. The hospitality business operates 24 hours a day, seven days a week, so schedules may vary and may include weekends, holidays, overtime, and meetings outside the work shift.

Requirements

Any combination of education and experience that provides the knowledge, skills, and abilities needed to perform the job.
Skill using a calculator to perform moderately complex mathematical calculations accurately.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Ability to stand for long periods.
Ability to read, listen, and communicate effectively in English, verbally and in writing.
Ability to access and accurately enter information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to maintain a neat, clean, and well-groomed appearance.
Ability to work varying schedules that may include weekends, holidays, and overtime, and to attend meetings outside the work shift as needed.

Responsibilities

Greet guests warmly and promptly; listen to requests, address guests by name, provide accurate information, and respond appropriately.
Register guests by collecting and entering guest and reservation information, confirming preferences and dates, selecting an appropriate room, and providing room keys without announcing the room number.
Complete reservation requests using a process similar to check-in.
Obtain and verify credit cards for authorization; handle cash, make change, balance an assigned house bank, accept and record other forms of payment, and convert foreign currency at posted rates.
Post charges to guest rooms and house accounts using the computer or manual system.
Answer the telephone promptly and courteously; take and deliver accurate guest messages and deliver mail, small packages, and facsimiles as requested.
Close guest accounts at checkout, ask guests about their stay, and address dissatisfaction or disputes, including negotiating compromises that may involve revenue allowances.
Remain calm and alert during busy periods and emergencies, and resolve customer issues.
Record wake-up call requests accurately and deliver calls when the automated system is unavailable.
Locate bell assistance when appropriate; provide safety deposit boxes, manage access slips and signature cards, and file and retrieve registration cards.
Operate fax and photocopy equipment, notify guests of incoming faxes, and report suspicious persons or activity to a supervisor.
Perform other assigned duties, including cross-training in Bell staff or other areas as needed.