Front Desk Agent ($36/hr.) - InterContinental San Francisco

IHG•San Francisco, CA

6h•$36 - $38•Onsite

About The Position

At InterContinental San Francisco, the Front Desk Agent creates memorable guest stays through personalized service, warmth, and attention to detail. As an initial point of contact, the agent sets the tone for the guest experience by managing seamless arrivals and departures, recognizing guest preferences, and offering thoughtful local recommendations. The role requires a guest-first approach, reliability in a fast-paced hospitality environment, and occasional overnight front desk coverage when a colleague is off.

Requirements

Passion for hospitality and creating positive guest experiences.
Clear communication, attentive listening, and warm, tactful, professional interactions.
Guest-first mindset, attention to detail, and ownership of concerns through resolution.
Strong problem-solving skills, sound judgment, and ability to remain calm under pressure.
Accuracy with financial transactions and records, and ability to manage multiple priorities.
Basic computer skills and ability to learn hotel systems and reservation platforms.
Availability for a variety of shifts, including nights, weekends, and holidays; occasional overnight coverage may be required.
Professional appearance and conduct appropriate to an upscale hospitality brand.
Fluency in the local language.
High school diploma or equivalent.
Ability to lift, push, or pull items weighing up to 50 pounds (23 kg), and bend and kneel when necessary, with or without reasonable accommodation.

Nice To Haves

Additional language skills.
College or university degree.
At least one year of front desk, hotel, or guest service experience is preferred.
Experience in an upscale or luxury hotel environment.

Responsibilities

Welcome guests with warmth, professionalism, and enthusiasm.
Recognize IHG One Rewards members and returning guests, acknowledge their loyalty, and tailor service to their preferences.
Manage check-in and check-out, verify identification, issue room keys, and oversee safety deposit box procedures.
Manage reservations and identify opportunities to recommend room upgrades, amenities, and services.
Process cash and credit card payments, maintain accurate guest accounts, and resolve billing inquiries.
Record guest preferences, manage messages and requests, answer questions, and address concerns promptly.
Recommend San Francisco dining, attractions, transportation, and local experiences; resolve concerns and escalate issues when appropriate.
Stay informed about daily hotel operations, events, activities, and important guest arrivals.
Follow safety, security, and operational procedures, report incidents promptly, and maintain a polished professional appearance.
Collaborate across departments and assist with additional duties as needed.

Benefits

Salary range of $36.00 to $37.50 per hour and eligibility for bonus pay.
Free medical coverage and heavily subsidized dental, vision, and other insurance, beginning the first of the month following hire.
Complimentary chef-prepared meals in the Colleague Dining Room.
Commuter Benefits Program with company-paid account administration fees.
IHG One Pass Travel Program with discounted room rates at IHG hotels worldwide.
50% off food and beverage when traveling on eligible IHG One Pass rates.
BenefitHub discounts on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
Two weeks of paid vacation during the first year, with accrual increases based on years of service.
Wellness and Sick Time accrued each pay period based on hours worked.
Eleven paid holidays each year.
401(k) retirement plan with company matching.
Paid parental leave.
Training, development, and career advancement opportunities.