Front Desk Agent, FT
About The Position
Sheraton Kauai Coconut Beach Resort is a beachfront resort in Kauai, Hawaii, described as offering a tropical work environment and a culture focused on teamwork, Hawaiian hospitality, and exceptional guest experiences. The Front Desk Agent serves as a welcoming point of contact and helps guests feel valued and cared for throughout their stay. The role provides guest service, manages check-ins and check-outs, responds to questions and concerns, shares information about local attractions and hotel amenities, and works with other departments to support a seamless guest experience. The agent also maintains an organized front desk and handles cash and credit card transactions. The position is full-time and pays $24.50 per hour.
Requirements
- Previous experience in a customer service role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- Previous cash handling experience.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in computer systems and knowledge of hotel property management software.
- Strong organizational and multitasking skills.
- Availability to work flexible schedules, including evenings, weekends, and holidays.
- High school diploma or equivalent.
Responsibilities
- Provide exceptional customer service and create a positive first impression for guests.
- Handle guest check-ins and check-outs accurately and efficiently.
- Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
- Provide recommendations and information about local attractions, dining options, and hotel amenities.
- Collaborate with other departments to ensure seamless guest experiences.
- Maintain a clean and organized front desk area.
- Accurately handle cash and credit card transactions.
- Demonstrate attention to detail and take a proactive approach to guest satisfaction.
Benefits
- Multiple tiers of medical coverage
- Dental and vision coverage
- 24/7 Teledoc service
- Free maintenance medications
- Pet insurance
- Hotel discounts
- Tuition reimbursement
- Paid time off for vacation, sick leave, bereavement, and holidays
- 401(k) match
- Sign-on bonus incentive plan: $150 at hire, $300 after 90 days, and $500 at six months
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
