Financial Counselor Jobs

About The Position

Requirements

• Required H.S. Diploma or GED
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Nice To Haves

• Willing to float between Mopac, Lakeway, Westgate, and Kyle

Responsibilities

• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes.
• Insurance Authorization/Collecting cash & deposits.
• Charge Entry, Billing and Reconciliation.
• Customer Service and communication.
• Flowmaster and Room Management.

Benefits

• All successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.