FINANCIAL COUNSELOR-HRLY, FCH - PATIENT FINANCIAL SERVICES (4004355001)

Froedtert Health•MILWAUKEE, WI

3d•Onsite

About The Position

The Financial Counselor assesses patients’ financial needs, assists patients, and collects deposits in accordance with the Froedtert Hospital Billing and Collection Policy, while providing professional and courteous service. The role screens patients and helps them apply for applicable governmental programs, health insurance exchange coverage, and/or the Froedtert Health financial assistance program. The position emphasizes customer service and positive interpersonal relations. The Financial Counselor works closely with Admitting/Registration, Preauthorization, Care Management, relevant Patient Financial Services personnel, and MCW Clinical Practice Services to address patients’ financial responsibilities.

Requirements

At least 1 year of experience in healthcare/revenue cycle functions, another business office, case management, or social work.
High school diploma or equivalent.

Nice To Haves

Experience using Microsoft Word, Excel, and other software programs.
Experience using Epic in a healthcare environment.
Experience in social work or case management.
Bachelor’s degree in social work, case management, healthcare administration, business administration, or a related field.
Wisconsin State and Federal Certified Application Counselor Designation.
Alternatively, a current Licensed Health Insurance Agent credential.

Responsibilities

Assess patients’ financial needs and assist patients with financial matters.
Collect deposits according to the Froedtert Hospital Billing and Collection Policy.
Screen patients for applicable governmental programs, health insurance exchange coverage, and Froedtert Health financial assistance.
Assist patients with applications for applicable programs.
Provide professional and courteous service while supporting positive interpersonal relations.
Coordinate with Admitting/Registration, Preauthorization, Care Management, Patient Financial Services personnel, and MCW Clinical Practice Services to address financial responsibilities.