FINANCIAL COUNSELOR-HRLY, FCH - PATIENT FINANCIAL SERVICES

Froedtert•Milwaukee, WI

3d•Onsite

About The Position

The Financial Counselor assesses patients’ financial needs, assists patients, and collects deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. The role screens patients and assists with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. The position emphasizes customer service and positive interpersonal relations. It works closely with Admitting/Registration, Preauthorization, Care Management, appropriate Patient Financial Services personnel, and MCW Clinical Practice Services to address patients’ financial responsibilities. This is an on-site position at Froedtert Hospital in Milwaukee, Wisconsin. The schedule is Shift 1, Monday through Sunday between 7:00 a.m. and 5:30 p.m.; weekends are required, and holidays are not. The position is 0.875 FTE with 70 standard hours.

Requirements

At least 1 year of experience in healthcare/revenue cycle functions (or another business office), case management, or social work.
High school diploma or equivalent.

Nice To Haves

Experience using Microsoft Word, Excel, and other software programs.
Experience using Epic in a healthcare environment.
Experience in social work or case management.
Bachelor’s degree in social work, case management, healthcare administration, business administration, or another related field.
State of Wisconsin and Federal Certified Application Counselor Designation; in lieu of this designation, a current Licensed Health Insurance Agent is preferred.

Responsibilities

Assess patients’ financial needs, assist patients, and collect deposits according to the Froedtert Hospital Billing and Collection Policy.
Screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program.
Provide customer service and maintain positive interpersonal relations.
Work closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services, and MCW Clinical Practice Services to address financial responsibilities.