Patient Financial Counselor

Dreem Health

9d • $26 - $28 • Remote

About The Position

Dreem Health is a digital sleep clinic powered by Sunrise technology, offering home-based testing, telehealth visits, and personalized treatment plans. The Patient Financial Counselor supports the remote Revenue Cycle Management team by assisting patients with account balances, insurance coverage, payments, payment plans, and medical records requests. The role requires accurate, compassionate communication, thorough documentation, collaboration with revenue cycle teams, and adherence to HIPAA and company compliance standards. The posting also describes responsibility for the full billing cycle, including code assignment, claim submission, payment posting, denial resolution, and collections.

Requirements

• 5+ years of experience in medical billing and coding within a healthcare setting.
• Experience in collections, including patient balance collections.
• Experience in a customer service role, including handling sensitive or frustrated callers with patience and professionalism.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and the ability to research and resolve account issues independently.
• Excellent organizational skills and the ability to manage multiple accounts, deadlines, and follow-ups.
• Comfort with technology, including billing and practice management systems, email, and spreadsheets, and the ability to learn new tools quickly.
• Empathy, patience, good people skills, and a genuine desire to help patients.
• Working knowledge of HIPAA and patient privacy requirements.
• Genuine interest in sleep, health, and helping people better understand and improve their well-being.

Nice To Haves

• Experience in Sleep Medicine and/or DME billing is strongly preferred.
• Spanish-speaking (bilingual English/Spanish) is a plus.

Responsibilities

• Respond to patient questions about account balances, statements, and charges by phone, email, and secure messaging, resolving concerns accurately and promptly.
• Explain insurance coverage and benefits, including deductibles, copays, coinsurance, explanations of benefits, and patient responsibility for services and equipment.
• Collect patient payments and follow up on outstanding patient accounts in a courteous, solution-focused manner.
• Set up, document, and monitor payment plans; follow up on missed or late payments and adjust plans according to company policy.
• Process medical records requests from patients and authorized parties, verifying authorization and following HIPAA requirements.
• Collaborate with billing, accounts receivable, and other revenue cycle teams to research and resolve account issues, escalating complex cases as appropriate.
• Document patient interactions clearly and completely in the billing system.
• Identify recurring questions or trends in patient inquiries and share feedback to improve statements, communications, and processes.
• Protect patient privacy and follow HIPAA and company compliance standards.
• Support the billing cycle, including code assignment, claim submission, payment posting, denial resolution, and collections.

Benefits

• Comprehensive health benefits, including medical, dental, and vision.
• Free One Medical membership.
• 401(k) with company match.
• 20 days of PTO, 10 paid holidays, and 80 hours of paid sick leave.
• Monthly phone and internet stipend.
• Annual team offsite.
• Meaningful work that directly improves people's lives.
• Opportunity to be part of an international team across the US, France, and Belgium.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed