Patient Financial Counselor

HCA Healthcare•Chattanooga, TN

About The Position

The Patient Financial Counselor reviews the Financial Clearance Worklist daily and visits in-house patients. The role involves collecting estimated patient liability amounts, explaining financial information and responsibilities, and coordinating with outside agencies to help ensure patients have financial coverage. The counselor also supports insurance verification and precertification, payment arrangements, and financial applications while maintaining professional, customer-focused interactions.

Requirements

At least 1 year of related experience.
Proficiency in Microsoft Office applications.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Follow AIDET guidelines in all patient interactions and demonstrate excellent customer service.
Visit all uninsured in-house patients in conjunction with Medicaid Eligibility Staff.
Provide estimates to patients and/or physicians as requested.
Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate.
Follow all guidelines in the Cash Handling policy.
Use eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements.
Assist patients with payment arrangements and, with Medicaid Eligibility Staff, assist with financial applications.
Contact patients’ employers when necessary to verify employment, premium status, or the addition of babies to policies.
Escalate concerns to the Patient Access Manager or Supervisor as needed.
Enter pertinent insurance information into the HIS system, such as Meditech, and record appropriate notes for all patient encounters.
Maintain a professional image and provide excellent customer service to customers.
Complete financial analyses and collect estimated patient liabilities.
Follow up with patients to obtain signatures that were incomplete at the time of hospitalization.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.