FINANCIAL COUNSELOR-HRLY, FCH - PATIENT FINANCIAL SERVICES (4004355001)
About The Position
The Financial Counselor assesses patients’ financial needs, assists patients, and collects deposits in accordance with the Froedtert Hospital Billing and Collection Policy, while maintaining a professional and courteous manner. The role screens patients and assists with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. It emphasizes customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, relevant Patient Financial Services department personnel, and MCW Clinical Practice Services to address patients’ financial responsibilities.
Requirements
- At least 1 year of experience in healthcare/revenue cycle functions (or another business office), case management, or social work.
- High school diploma or equivalent.
Nice To Haves
- Experience using Microsoft Word, Excel, and other software programs.
- Experience using Epic in a healthcare environment.
- Experience in social work or case management.
- Bachelor’s degree in social work, case management, healthcare administration, business administration, or another related field.
- State of Wisconsin and Federal Certified Application Counselor Designation; alternatively, a current Licensed Health Insurance Agent is preferred.
Responsibilities
- Assess patients’ financial needs, assist patients, and collect deposits according to the Froedtert Hospital Billing and Collection Policy.
- Screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program.
- Provide customer service and maintain positive interpersonal relations.
- Work closely with Admitting/Registration, Preauthorization, Care Management, appropriate Patient Financial Services personnel, and MCW Clinical Practice Services to address financial responsibilities.
Benefits
- Paid time off.
- Career pathways and career tuition assistance.
- Continuing education unit opportunities.
- Academic partnership with the Medical College of Wisconsin.
- Referral bonuses.
- 403(b) retirement plan.
- Medical, dental, vision, life, short-term disability, and long-term disability insurance.
- Free workplace clinics.
- Employee Assistance Programs.
- Adoption assistance.
- Healthy Contributions.
- Care@Work.
- Moving assistance.
- Discounts on gym memberships, travel, and other work-life benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
