Patient Financial Counselor-PRN

All Points North•Edwards, CO

12d•Onsite

About The Position

All Points North is seeking a Patient Financial Counselor to provide coverage as needed at its flagship Lodge campus in Edwards, Colorado. This onsite role serves as the financial point of contact for patients from pre-admission through their stay in a behavioral health setting. The counselor prepares financial agreements, obtains signatures and payment information, explains insurance and payment options, processes payments, and coordinates with admissions, case management, clinical, and collections teams. The anticipated schedule is 2–3 days per week, as needed.

Requirements

Strong customer service experience, including the ability to remain firm, kind, and composed during difficult conversations.
Comfort discussing balances and collecting payments directly from patients and families.
Strict respect for patient privacy and confidentiality, including compliance with federal confidentiality rules under 42 CFR Part 2.
High school diploma or equivalent.
Ability to start promptly and work onsite in Edwards, Colorado, for the full term.
Strong computer skills, including Microsoft Office Suite and web-based products.
Dependability, punctuality, appropriate communication, and consistent follow-through.
Attention to detail and commitment to thorough, accurate work.
Ability to work collaboratively and communicate effectively with team members.
Compassion and patience when interacting with clients, guests, and team members.
Professionalism, including maintaining appropriate boundaries and communicating respectfully.
Adaptability when priorities or schedules change.
Proactive problem-solving and communication of solutions to appropriate team members.
Ability to stand, walk, bend, squat, kneel, and reach for extended periods throughout a shift.
Ability to lift up to 30 lbs.
Reliable transportation to and from the Edwards, Colorado location.

Nice To Haves

Experience working in healthcare, behavioral health, or patient financial services.
Knowledge of client admission and departure procedures.
Bilingual English/Spanish skills.

Responsibilities

Prepare financial admissions documents, obtain signatures and payment information, and process payments.
Explain insurance benefits, private-pay options, payment plans, and the step-down process to patients and families.
Prepare estimates, calculate payments, and develop acceptable arrangements for outstanding balances.
Handle hardship inquiries and escalated billing questions professionally and compassionately, routing requests for appropriate authorization.
Coordinate extension documentation with case management ahead of authorization changes.
Keep patient accounts and documentation current in the EMR and produce weekly status reports.
Collaborate daily with admissions, case management, clinical, and collections teams.