Patient Access Financial Counselor

Trinity Health•Livonia, MI

3d•$18 - $26•Onsite

About The Position

The Patient Access Financial Counselor supports patient access and revenue-cycle operations through research, information collection and analysis, reporting, and collaboration on performance improvement activities. The role uses multiple system applications to analyze information, create reports, and develop educational materials while applying knowledge of Trinity Health policies and departmental processes. It compiles and analyzes operational data, prepares detailed summaries and graphical presentations to show trends, and recommends practical options to support leadership decisions and demonstrate program progress, return on investment, and impact. The role requires maintaining knowledge of applicable laws, regulations, compliance requirements, and safe, ethical, and professional work practices. This full-time position is a day-shift role in a typical office environment. The listed pay range is $17.50–$26.24, based on experience. The posting advertises daily pay, overtime availability, benefits available on day one, tuition assistance, a referral bonus, and growth opportunities. National HFMA CRCR and/or NAHAM CHAA certification must be obtained within one year of hire.

Requirements

High school diploma or GED.
Two to three years of experience working in Patient Access or Patient Accounting for a hospital.
Obtain HFMA CRCR and/or NAHAM CHAA national certification within one year of hire.
Understanding of basic billing and coding.
High energy and ability to work well in a high-volume environment.
Ability to align with Trinity Health's Mission, Vision, and Core Values.
Ability to organize work priorities, adapt to frequent changes, and work concurrently on varied tasks in a potentially stressful environment.
Ability to communicate frequently in person and by telephone.
Ability to perform keyboard operation, repetitive actions, fine manipulations, and simple grasping.
Ability to sit and walk throughout the workday and occasionally lift or carry approximately 15 pounds and/or push patients in a wheelchair weighing up to 440 pounds.
Ability to see at near visual acuity and tolerate eyestrain associated with many hours looking at a CRT screen.
Ability to comply with Trinity Health policies and procedures.

Nice To Haves

Epic experience.
Knowledge of federal or state government agencies and programs, including Medicare, Medicaid, VA, or Charity Care programs.
Experience in patient management or healthcare accounts receivable within the healthcare revenue cycle.
Registration and/or hospital reimbursement services experience.

Responsibilities

Research, collect, and analyze information; identify opportunities, develop solutions, and lead issues through resolution.
Collaborate on performance improvement activities related to program efficiency and patient experience.
Distribute analytical reports.
Use multiple system applications to perform analysis, create reports, and develop educational materials.
Apply knowledge of Trinity Health policies, practices, processes, and departmental procedures to prioritize quality, confidentiality, and safety.
Research and compile information for ad hoc operational projects and initiatives.
Synthesize and analyze data and prepare detailed summaries, including graphical presentations illustrating trends and recommending practical options or solutions.
Use program and operational data and measurements to define and demonstrate progress, return on investment, and impact, supporting leadership decision-making.
Maintain working knowledge of applicable laws, regulations, the Trinity Health Integrity & Compliance Program and Code of Conduct, and other policies and guidelines.
Comply with Trinity Health policies and procedures and maintain safe, honest, ethical, and professional behavior and safe work practices.