Financial Counselor, Patient Access

Trinity Health•Brighton, MI

1d•Onsite

About The Position

The Financial Counselor serves as a financial advocate for patients and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). The role determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. The position is fully on-site at Trinity Health Livingston and is full time, 40 hours per week, with a minimum pay rate of $18.83 per hour.

Requirements

High school diploma or GED.
Two to three years of experience in Patient Access or Patient Accounting involving hospital registration and/or hospital reimbursement services.
Obtain National certification in HFMA CRCR and/or NAHAM CHAA within one year of hire.
Understanding of basic billing and coding.

Nice To Haves

Epic experience.
Knowledge of federal or state government agencies and programs, including Medicare, Medicaid, VA, or Charity Care, or experience with patient management and healthcare accounts receivable within the healthcare revenue cycle.

Responsibilities

Counsel patients on treatment costs, insurance benefits, payment resources, and financial assistance.
Secure and document payment arrangements.
Assist patients with financing, payment plans, financial assistance, and other financial options available through the organization.
Audit bills for accuracy and edit front-end inaccuracies to increase collections and decrease write-offs.
Work closely with Revenue Site Operations and division leadership to improve collections.
Support the Medicaid application process.