Financial Counselor Specialist, Patient Access

Trinity Health • Ann Arbor, MI

2d • $19 • Hybrid

About The Position

The Financial Counselor serves as a financial advocate for patients and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). The role determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. This is a full-time, 40-hour-per-week hybrid opportunity based at Trinity Health Ann Arbor; the colleague must be able to commute to the campus as needed. The position is on the day shift, with a minimum pay rate of $19.45.

The Financial Counselor explains treatment costs, insurance benefits, payment resources, and financial assistance options. The role helps patients arrange financing and payment plans, documents payment arrangements, reviews bills for accuracy, corrects front-end inaccuracies, and collaborates with RSO and division leadership to improve collections. Experience with the Medicaid application process is also required.

Requirements

• High school diploma or GED.
• Two to three years of experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services.
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA within one year of hire.
• Understanding of basic billing and coding.
• Experience in the Medicaid application process.

Nice To Haves

• Epic experience.
• Knowledge of federal or state government agencies, including Medicare, Medicaid, VA, or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.

Responsibilities

• Counsel patients on treatment costs, insurance benefits, payment resources, and financial assistance.
• Secure and document payment arrangements.
• Assist patients with financing, payment plans, financial assistance, and the organization's financial options.
• Audit bills for accuracy and edit front-end inaccuracies to increase collections and decrease write-offs.
• Work closely with Revenue Site Operations and division leadership to improve collections.
• Perform work involving the Medicaid application process.

Benefits

• Competitive compensation.
• DailyPay.
• Full benefits package, including medical, dental, vision, paid time off, life insurance, and short- and long-term disability.
• Benefits effective on day one with no waiting periods.
• Retirement savings plan with employer match and contributions.
• Colleague Referral Program with cash rewards.
• Career growth opportunities.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED