Financial Counselor Specialist, Patient Access

Trinity Health•Ann Arbor, MI

1d•Hybrid

About The Position

The Financial Counselor Specialist serves as a financial advocate for patients and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). The role determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. The counselor advises patients about treatment costs, insurance benefits, payment resources, and financial assistance; helps patients explore financing and payment options; and documents payment arrangements. The position also audits bills for accuracy, corrects front-end inaccuracies, and works with RSO and division leadership to improve collections. Experience with the Medicaid application process is included among the role's functions. This is a hybrid position based at Trinity Health Ann Arbor. The employee must be able to commute to the Ann Arbor campus as needed. The schedule is full time, 40 hours per week, on the day shift.

Requirements

High school diploma or GED.
Two to three years of experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services.
Obtain National certification in HFMA CRCR and/or NAHAM CHAA within one year of hire.
Understanding of basic billing and coding.
Ability to commute to the Trinity Ann Arbor campus as needed.

Nice To Haves

Epic experience preferred.
Knowledge of federal or state government agencies and programs, including Medicare, Medicaid, VA, or Charity Care, is preferred.
Experience with patient management and healthcare accounts receivable within the healthcare revenue cycle is preferred.

Responsibilities

Counsel patients on treatment costs, insurance benefits, payment resources, and financial assistance.
Secure and document payment arrangements.
Assist patients with financing, payment plans, financial assistance, and other financial options through the organization.
Audit bills for accuracy and edit front-end inaccuracies to increase collections and decrease write-offs.
Work closely with Revenue Site Operations and division leadership to improve collections.
Apply experience with the Medicaid application process.