Director Patient Financial Services - Patient Financial Services

CHRISTUS Health•Irving, TX

21h

About The Position

The Director of Patient Financial Services provides leadership, support, direction, and focus for Patient Financial Services managers and associates. The role is accountable for Patient Financial Services goals of at least 93% net to cash within 120 days and an adjustment rate at or below 8% for 30–120 days, while supporting the broader Revenue Cycle objective of 96% net to cash within 120 days. The director serves as a resource to Revenue Cycle and Patient Financial Services leaders, Health Information Management, Patient Access, and regional leadership. The role leads implementation of standardized processes under the World Class Revenue Cycle, supports managers in maintaining discipline around established practices, and monitors scorecard results to identify and address performance gaps through data analysis, corrective action, and process-improvement events. The position is also responsible for developing and implementing process improvements, setting and deploying annual goals, collaborating on budgets and operational plans, and supporting staff training. The director recruits, develops, coaches, counsels, and, when necessary, terminates Patient Financial Services managerial associates. The role ensures compliance with applicable regulations, standards, and organizational directives, including JCAHO and HIPAA requirements.

Requirements

Bachelor’s degree or equivalent years of experience required.
7 years of supervisory or management experience preferred.
8–12 years of technical experience preferred.
No licenses, registrations, or certifications required.

Nice To Haves

7 years of supervisory or management experience preferred.
8–12 years of technical experience preferred.

Responsibilities

Meet the expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Lead the development and implementation of standard processes and process improvements in accordance with the World Class Revenue Cycle Master Plan and related SOPs, in collaboration with Patient Financial Services managers.
Work with Patient Financial Services managers to establish annual goals and deploy them through each team.
Collaborate with Patient Financial Services staff to achieve monthly facility financial goals and Revenue Cycle Metrics.
Lead Patient Financial Services teams toward the goals of at least 93% net to cash within 120 days and an adjustment rate at or below 8% for 30–120 days, while supporting the broader 96% net-to-cash objective.
Review monthly metrics, identify performance shortcomings, and conduct root cause analysis using analytical tools and Management by Fact methods.
Intervene in Patient Financial Services areas where Revenue Cycle objectives are not being met and support kaizen events for process change.
Collaborate with HIM, Patient Access, Shared Services, and other Revenue Cycle leaders to develop or enhance processes and SOPs across the Revenue Cycle.
Support managers in maintaining discipline around established processes, including work management, tools, SOPs, and 5S.
Collaborate with hospital-based regional directors to ensure processes mitigate denial risk, support customer satisfaction, and promote overall Revenue Cycle financial viability.
Serve on the Revenue Cycle Executive Steering Committee and present opportunities and issues as appropriate.
Prepare presentations and meet with Regional Senior Leadership to communicate transparently about financial opportunities affecting the Revenue Cycle.
Collaborate with the System Director of PFS, RCBS to develop budgets and operational plans that improve Patient Financial Services performance.
Collaborate with Revenue Cycle directors and managers to design and implement training that improves Patient Financial Services associates’ skills.
Ensure compliance with applicable regulations, standards, and directives from regulatory agencies, third-party payers, hospitals, and corporate mandates.
Recruit, develop, coach, counsel, or terminate Patient Financial Services managerial associates.