FINANCIAL COUNSELOR-HRLY, FCH - PATIENT FINANCIAL SERVICES
About The Position
The Financial Counselor assesses patients’ financial needs, assists patients, and collects deposits in accordance with the Froedtert Hospital Billing and Collection Policy, while providing professional and courteous service. The role screens patients and helps them apply for relevant government programs, health insurance exchange coverage, and/or Froedtert Health’s financial assistance program. The position emphasizes customer service and positive interpersonal relationships. The Financial Counselor works closely with Admitting/Registration, Preauthorization, Care Management, appropriate Patient Financial Services personnel, and MCW Clinical Practice Services to address patients’ financial responsibilities.
Requirements
- At least 1 year of experience in healthcare/revenue cycle functions, another business office, case management, or social work.
- High school diploma or equivalent.
Nice To Haves
- Experience using Microsoft Word, Excel, and other software programs.
- Experience using Epic in a healthcare environment.
- Experience in social work or case management.
- Bachelor’s degree in social work, case management, healthcare administration, business administration, or a related field.
- State of Wisconsin and Federal Certified Application Counselor Designation; alternatively, a current Licensed Health Insurance Agent is preferred.
Responsibilities
- Assess patients’ financial needs and assist them with financial matters.
- Collect deposits according to the Froedtert Hospital Billing and Collection Policy.
- Screen patients for applicable governmental programs, health insurance exchange coverage, and Froedtert Health financial assistance.
- Assist patients with applications for applicable financial assistance and coverage programs.
- Maintain customer service and positive interpersonal relations.
- Work with Admitting/Registration, Preauthorization, Care Management, Patient Financial Services personnel, and MCW Clinical Practice Services to address financial responsibilities.
Benefits
- Paid time off.
- Career Pathways and Career Tuition Assistance.
- Continuing education unit opportunities.
- Academic partnership with the Medical College of Wisconsin.
- Referral bonuses.
- 403(b) retirement plan.
- Medical, dental, vision, and life insurance.
- Short- and long-term disability.
- Free workplace clinics.
- Employee Assistance Programs.
- Adoption assistance.
- Healthy Contributions.
- Care@Work.
- Moving assistance.
- Discounts on gym memberships, travel, and other work-life benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
