FIN COUN-CMH HOS Pt Accts

Citizens Memorial • Bolivar, MO

2d • Onsite

About The Position

Citizens Memorial Hospital is hiring a Financial Counselor for its Patient Accounts Department in Bolivar, Missouri. The role helps patients understand their insurance coverage, their share of costs, and options that may ease the financial stress of payment. The Financial Counselor performs financial clearance functions and provides education and assistance related to insurance benefits, Medicaid screening and applications, financial assistance, the RHC sliding fee program, and payment plans. The position also involves following up on accounts referred to vendors and collaborating with colleagues, vendors, and other departments to achieve favorable financial outcomes. The employee is expected to act consistently with CMH’s mission and objectives and perform other duties as requested.

This is a full-time, day-shift position with hours Monday through Friday, 7:30 a.m. to 4:00 p.m. The position is based in Bolivar, Missouri. The preferred education is a high school diploma or equivalent. Application Counselor Certification is required within three months of hire. The physical requirements include standing for 50% of the day and working on a computer for the remaining 50%.

Requirements

• Customer service experience.
• Time management skills.
• Communication skills.
• Calculation skills.
• Obtain Application Counselor Certification within three months of hire.
• Ability to stand for 50% of the day and work on a computer for the remaining 50%.

Nice To Haves

• High school diploma or equivalent is preferred.

Responsibilities

• Perform financial clearance functions for CMH patients, residents, and clients.
• Educate patients about insurance benefits and available options to reduce financial harm and stress.
• Screen patients for Medicaid and assist with applications.
• Explain and assist with financial assistance.
• Use the RHC sliding fee program and payment plans.
• Follow up on accounts placed with vendors for assistance.
• Process and follow up on Financial Assistance and RHC Sliding Fee Assistance.
• Collaborate with team members, vendors, and other departments to obtain the best financial outcomes for those involved.
• Behave consistently with CMH’s mission and objectives.
• Perform other duties as requested.

Benefits

• Competitive wages.
• Annual merit increases.
• Employee wellness program.
• Comprehensive benefits are referenced, but details are not provided in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED