Student Financial Services Counselor

Manchester University • North Manchester, IN

3d • Onsite

About The Position

Manchester University is seeking a student-focused Counselor, Student Financial Services to help students and families navigate the financial aid process and make informed decisions about financing their education. Reporting to the Director of Student Financial Services, this position supports the administration of federal, state, institutional, and private financial aid programs. The Counselor serves as a resource for students and families, collaborates with colleagues across the University, and helps ensure financial aid processes are accurate, compliant, and student-centered.

The role offers the opportunity to support students pursuing their educational goals through counseling, financial aid administration, enrollment initiatives, and student success efforts.

Requirements

• Bachelor's degree.
• Minimum of one year of financial aid experience.
• Strong customer service skills and commitment to supporting students and families.
• Excellent written, verbal, technical, and interpersonal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Proficiency with Ellucian Colleague, Insights, Microsoft Office Suite, web-based applications, email, and related technology tools.
• Commitment to fostering a welcoming and inclusive environment for students, faculty, and staff.

Responsibilities

• Partner with the Assistant Director and Director of Student Financial Services to administer and award financial aid in accordance with federal, state, institutional, and industry regulations.
• Counsel students and families on financial aid eligibility, award packages, payment options, funding opportunities, and special circumstances.
• Support federal and institutional verification processes, including documentation review and student communications.
• Assist with data exchanges with federal agencies through Common Origination and Disbursement (COD) and EdConnect.
• Support administration of federal and private loan programs, including certifications, master promissory notes, and entrance and exit counseling requirements.
• Administer Indiana state financial aid programs, including awarding and claims processing.
• Serve as the primary contact for outside scholarship providers and resource funding organizations.
• Collaborate with Admissions and other University offices to support enrollment and student success initiatives.
• Assist in training Admissions and Success Advising staff on financial aid programs, policies, and regulations.
• Represent Student Financial Services at campus events, visit programs, FAFSA assistance efforts, community outreach, and cross-functional initiatives.
• Support core Student Financial Services operations during peak periods and perform other duties as assigned.

Benefits

• Five weeks of paid time off.
• Tuition remission for eligible employees and dependents.
• Medical coverage through an ICHRA.
• Dental and vision insurance.
• Life and disability insurance options.
• 403(b) retirement plan.
• Paid holidays.
• Employee Assistance Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level