Financial Counselor

Lifepoint Health • Fort Worth, TX

16h

About The Position

At Mesa Springs, the Financial Counselor guides patients through the financial responsibilities resulting from their use of the facility’s services. The counselor assesses patients’ ability to pay, explains insurance benefits and financial liability, collects payments, negotiates payment arrangements, secures financing, identifies funding sources, and resolves questions about financial obligations.

The role includes accurately and promptly verifying insurance benefits; obtaining additional insurance information from patients or guardians; maintaining knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria; estimating patients’ out-of-pocket costs; collecting copayments, coinsurance, and deductibles; and considering patients’ financial circumstances when setting reasonable repayment terms.

Requirements

• High school graduate or equivalent preferred.
• Crisis Prevention Training (CPI) must be completed within 30 days of employment and before any patient contact.
• May be required to work flexible hours and overtime.

Nice To Haves

• Previous experience in healthcare collections or a related field, or a combination of education, training, or experience in a healthcare business office setting.
• Valid driver's license.

Responsibilities

• Provide accurate account and billing information to required departments within specified timelines.
• Implement effective collection measures for unpaid copayments, deductibles, and coinsurance.
• Serve as an additional point of contact for benefit determinations within departmental timelines.
• Maintain the self-pay and self-pay-after-insurance work list, work accounts daily, and document appropriately in the software system.
• Follow up on patient accounts to collect copayments, deductibles, and coinsurance, with the goal of collecting them when services are rendered.
• Verify, correct, and complete all admitted patient accounts within 24 hours of admission.
• Gather pertinent financial information to accurately assess patients’ circumstances.
• Help uninsured patients identify potential Medicaid eligibility and make appropriate referrals to internal or external agencies.
• Process insurance requests from other departments and physician billing offices in a timely manner.
• Inform billing and collections staff of information needed to submit a clean claim when charges occur during or after a visit.

Benefits

• Affordable medical, dental, and vision plans for full-time employees and their families.
• Competitive paid time off.
• Tuition reimbursement, continuing education opportunities, and apprenticeship programs for eligible employees.
• 401(k) retirement plan.
• Flexible spending and health savings accounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED