Financial Counselor

The US Oncology Network•Jeffersonville, IN

7d•Onsite

About The Position

Radiotherapy Centers of Kentuckiana is seeking a compassionate and detail-oriented Financial Counselor to support patients throughout their cancer care journey. Under general supervision, the role is responsible for insurance verification and eligibility, assessing patient financial requirements, counseling patients on insurance benefits and co-payments, obtaining pre-authorization of services, and maintaining accurate patient demographics. The position also supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. The Financial Counselor performs financial counseling before treatment, explains patient financial obligations and billing practices, establishes payment arrangements, and helps patients access financial and community assistance. The role also supports front-office operations and protects patient confidentiality. The work is performed in an office environment and involves frequent interaction with staff, patients, and the public. The schedule is Monday through Friday, 8:00 AM to 4:30 PM.

Requirements

High school diploma or equivalent.
At least three years of medical business office experience involving insurance procedures and patient interaction.
Ability to meet the described physical demands, including prolonged sitting and computer use, occasional stooping, bending, and stretching, and occasionally lifting files or paper weighing up to 30 pounds.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
Correctable vision to 20/20 and hearing in the normal range for telephone contacts.

Nice To Haves

Oncology experience is preferred but not required.

Responsibilities

Obtain and accurately enter insurance, demographic, and eligibility information into the system.
Verify insurance with all third-party payers.
Obtain initial and subsequent pre-authorizations for services and surgeries.
Re-verify benefits and obtain authorization and/or referrals after the treatment plan has been discussed and before treatment begins.
Ensure appropriate signatures are obtained on all necessary forms.
Use the Summary of Patient Reimbursement and Liability form and obtain required approvals.
Conduct financial counseling for all patients before treatment, covering financial obligations, billing practices, and payment arrangements.
Document financial counseling and forward documentation to the Billing Office.
Help patients obtain financial assistance, such as Medicaid or drug replacement, and outside assistance, such as transportation or other community services; ensure appropriate forms are completed.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit.
Help maintain manuals, logs, and other required documentation.
Protect patient confidentiality.
Follow policies and procedures to support front-office efficiency.
Cover and assist with other front-office functions as requested.