Field Technician Jobs

About The Position

Requirements

• High school diploma and 4 or more years of related experience.
• Ability to travel 100% of the time, domestically and/or by air; air travel may be required for work outside an assigned local territory.
• Operational knowledge of personal computer technology, network infrastructure, flat-panel TVs and monitors, cash registers, point-of-sale equipment, and associated retail devices.
• General knowledge and experience in wall-to-wall IT service and support.
• Mechanical aptitude and competency in electricity and electronics.
• Ability to use test equipment, basic hand tools, electronic testing equipment, and electric meters properly.
• Ability to follow written or spoken directions and communicate information clearly and concisely.
• Good customer service skills and ability to develop good working relationships with customers and peers.
• Ability to multitask, prioritize assignments, and work independently.
• Good written and oral communication skills, including tact and diplomacy with customers.
• Ability to recognize and understand the functional and operational use of IT signal and power cables and low-voltage wiring systems, and to diagnose and repair them.
• Self-motivation and a strong work ethic.
• Problem-solving and organizational skills.
• Ability to work long hours as project needs dictate in a physically demanding environment.
• Ability to work varying shifts, including overtime and weekends as necessary.
• Ability to maintain a professional demeanor, dress, and behavior.
• Ability to lift up to 50 pounds without assistance.

Nice To Haves

• IT or technical degree or certificate.

Responsibilities

• Perform repairs and services on products at customer locations within the assigned territory.
• Install equipment at new or remodeled sites and complete projects and installations independently.
• Maintain supported equipment at field locations, using minimal phone support from associated support areas.
• Use client support applications and portals, and troubleshoot complex problems with store personnel by phone.
• Travel to customer locations to install, relocate, discontinue, engineer, configure, upgrade, and modify retail point-of-sale equipment.
• Communicate work status, potential problems, customer satisfaction, and requests for assistance to customers, management, peers, and team members.
• Build positive relationships with end-user customers and customer project or store management.
• Deliver complete, quality, timely technical services that meet customer commitments and minimize disruption to customer operations.
• Explain and demonstrate Toshiba's service and support delivery methodology to end-user customers.
• Plan, prioritize, schedule, and adjust work to meet customer satisfaction objectives.
• Arrange travel in a timely and cost-effective manner using approved business tools.
• Document installation and service activities according to Toshiba standards using automated systems or established reports, including air travel, calls, mileage, timecards, and expense reports.
• Maintain and manage trunk stock to support customers.
• Assist less experienced service representatives and work individually or as part of a team.
• Perform other related duties as assigned.

Benefits

• Group health coverage, including medical, dental, and vision.
• Employee Assistance Programs.
• Company-provided life insurance.
• Employee discounts.
• Paid holidays, vacation, and sick/personal days.