Field Technician Jobs

About The Position

Requirements

• Associate's or Bachelor's degree in Engineering, Engineering Technology, Aviation Maintenance, Industrial Maintenance, Mechatronics, Automotive Service or Maintenance, or 4+ years of equivalent hands-on experience
• 2+ years troubleshooting electromechanical equipment in the field
• Strong mechanical and electrical troubleshooting skills
• Comfortable using hand tools, multimeters, and diagnostic equipment
• Experience reading mechanical drawings and electrical schematics
• Basic network and connectivity troubleshooting (routers/modems, cellular, checking whether a device is online)
• Excellent documentation and communication skills
• Comfortable working independently with minimal supervision
• Willingness to travel up to 75%, primarily across the East Coast and Midwest, including periodic domestic flights across the US.
• Valid driver's license, clean driving record, and reliable transportation for regional site visits
• Comfortable working in recycling facilities and industrial environments
• Able to lift and carry up to 50 lbs, stand and walk for full shifts, and work in bent, kneeling, or overhead positions.
• Comfortable working at height, on ladders/platforms, and around heavy moving machinery.
• Willing and able to work in active recycling facilities — noise, dust, and variable temperatures — with required PPE.
• Familiarity with industrial safety practices such as lockout/tagout (LOTO) and OSHA standards, or willingness to become certified.

Nice To Haves

• Experience supporting robotics, industrial automation, manufacturing equipment, or heavy machinery
• Familiarity with Linux, networking, or basic scripting for troubleshooting
• Experience with ticketing or documentation systems (e.g., Jira, Confluence) or a CMMS
• Lockout/tagout, OSHA 10/30, or forklift certification
• Startup experience

Responsibilities

• Perform troubleshooting, preventative maintenance, and repairs on deployed robotic systems.
• Travel to customer sites to diagnose issues, complete repairs, and return robots to service as quickly as possible.
• Execute installations, upgrades, retrofits, and hardware improvements across the fleet.
• Perform basic network and connectivity troubleshooting to bring offline or degraded units back online.
• Manage a field parts kit and on-site spares — receive shipments, track usage, and coordinate replenishment with the inventory team.
• Monitor fleet health and proactively identify opportunities to improve reliability and uptime.
• Document field issues thoroughly and provide actionable feedback to mechanical, electrical, and software engineering teams.
• Assist with testing prototypes, validating design improvements, and installing new hardware revisions.
• Support root cause investigations and continuous improvement efforts across the fleet.
• Build trusted working relationships with customer operators during site visits.
• Create and improve service documentation, work instructions, and troubleshooting guides.
• Ensure customer-impacting issues are tracked and resolved in a timely manner, coordinating customer-facing communications with the Customer Success team.
• Train operators on basic robot operation and maintenance best practices.
• Represent Glacier professionally during customer interactions and help build long-term customer relationships.
• Help improve field service processes, tooling, and documentation as Glacier scales.
• Take ownership of ambiguous technical problems and drive them through resolution.
• Participate in an on-call rotation and support occasional nights, weekends, and off-hours work during deployments or critical customer issues.

Benefits

• Competitive equity compensation
• Health insurance
• Dental insurance
• Vision insurance