Field IT Technician (Level IV)
About The Position
G2IT is seeking an experienced Field IT Technician (Level IV) to provide on-site technical support to the U.S. Navy’s Naval Education and Training Command (NETC) in Pensacola, Florida. The role supports Navy personnel, instructors, and other end users by troubleshooting technical issues and helping ensure reliable access to the technology and systems used for daily operations and training activities. The technician will support classroom technology and IT equipment, manage and resolve service tickets, assist with user accounts, and maintain electronic documentation. The position involves working in classrooms, offices, and other designated areas, coordinating with system administrators and network support personnel, and escalating complex issues as needed. The position is full-time and on-site, with a stated annual salary range of $50,000–$55,000 depending on experience and qualifications.
Requirements
- High school diploma or equivalent.
- Minimum of 3 years of relevant IT experience.
- CompTIA Security+ certification or qualifying equivalent, subject to contract requirements.
- Experience providing field IT support, desktop support, help desk services, or similar technical assistance.
- Experience troubleshooting hardware, software, and network connectivity issues.
- Familiarity with IT ticketing systems and electronic technical documentation.
- Working knowledge of system administration, network administration, or database administration.
- Experience supporting user accounts, access management, and technical issue resolution.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work independently and provide on-site technical support.
Nice To Haves
- Experience supporting U.S. Navy, Department of Defense, or other federal government IT environments.
- Previous experience supporting classroom technology or military training facilities.
- Familiarity with Windows operating systems, Microsoft Office, and enterprise IT environments.
- Experience with Active Directory, user account management, and password resets.
- Experience using ServiceNow or similar IT ticketing platforms.
- Knowledge of basic networking concepts, including TCP/IP, DNS, and DHCP.
- Experience installing, configuring, and troubleshooting computers, printers, and peripheral devices.
- Familiarity with IT Service Management (ITSM) processes and procedures.
Responsibilities
- Provide hands-on field IT support to Navy personnel, instructors, and other end users.
- Troubleshoot and resolve desktop, laptop, hardware, software, and network connectivity issues.
- Support classroom IT equipment, including computers, monitors, projectors, and other instructional technology.
- Respond to, document, track, and resolve IT service tickets in accordance with established procedures.
- Assist with user account management, password resets, access issues, and account troubleshooting.
- Install, configure, maintain, and troubleshoot workstations, peripherals, and related IT equipment.
- Diagnose technical issues and provide timely solutions to minimize disruptions to training and daily operations.
- Provide on-site technical assistance in classrooms, offices, and other designated work areas.
- Assist with basic network troubleshooting, including connectivity and system access issues.
- Maintain accurate electronic documentation of technical issues, troubleshooting steps, and resolutions.
- Escalate complex technical issues to appropriate technical support teams when necessary.
- Coordinate with system administrators and network support personnel to resolve technical issues.
- Assist with routine system maintenance, software updates, and equipment configuration.
- Deliver professional, customer-focused technical support in a Navy training environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
