IT Field Technician

Pomeroy•Hunt Valley, MD

About The Position

Provides on-site field support to customers, including installing, servicing, and repairing systems and equipment. Answers customer questions, resolves issues, and refers other questions or issues to appropriate personnel, service areas, or managers for follow-up, testing, and troubleshooting. Assists customers with operating and maintaining systems and equipment, and serves as a liaison with customers on administrative and technical matters for assigned projects. Analyzes system problem trends and prepares reports. Assists with applying engineering principles to system design, process flow, and discrete modeling. Works with client engineers as needed to gather information, design changes, and requirements for the overall solution design. Assists in translating engineering designs into software designs and developing test plans to verify new or modified technical programs. Tests final products and works with client engineers to ensure they perform as planned. Also assists in designing basic technical programs for projects or enhancements to existing programs.

Requirements

High school diploma or G.E.D.
Two or more years of field support experience.
Experience working with the company's hardware, software, and equipment products.
Experience working with customer technology and support requirements.
Experience working with process and/or system design concepts.
Experience working with appropriate programming languages, operating systems, and software.
Experience working with engineering principles and practices.
Interpersonal skills to work with customers and other unit personnel.
Analytical and problem-solving skills.
Communication skills.
Time management and organizational skills.
Ability to resolve non-complex hardware and equipment problems.
Willingness to travel.

Responsibilities

Provide on-site field support to customers, including installing, servicing, and repairing systems and equipment.
Answer customer questions and resolve issues; refer other issues and questions to appropriate personnel, service areas, or managers for follow-up, testing, and troubleshooting.
Assist customers with the operation and maintenance of systems and equipment.
Act as a liaison with customers on administrative and technical matters for assigned projects.
Analyze system problem trends and prepare reports.
Assist with applying engineering principles and practices to system design, process flow, and discrete modeling.
Work with client engineers to gather information, design changes, and requirements for solution design.
Assist in translating engineering designs into software designs and developing test plans for new or modified technical programs.
Test final products and work with client engineers to ensure products perform as planned.
Assist in designing basic technical programs for projects or enhancements to existing programs.