Power Systems Field Technician

Western States Equipment•Meridian, ID

3d•$25 - $31

About The Position

The Power Systems Field Technician performs contracted routine services for customers under supervision. The role supports Power Systems products, including electric power generation equipment (diesel and gas), diesel industrial engines, automatic transfer switches, and related system components. Work includes routine maintenance, inspections, basic troubleshooting and repairs, and assisting senior and specialty field technicians with tasks such as load bank testing. The technician documents work accurately and professionally, follows customer requirements and care standards, and adheres to applicable safety policies. This role is designated as safety-sensitive and may involve frequent travel and overnight stays.

Requirements

High school diploma or General Education Degree (GED), with proof required.
Three years of experience with troubleshooting and maintenance methods for Power Systems products.
Must own the required tools.
Must meet DOT requirements.
Must be able to speak, read, comprehend, and write in English.
Excellent customer service skills.
Ability to work overtime with minimal notice.
Ability to travel frequently, potentially with overnight stays.
Knowledge and use of Microsoft computer products or comparable systems.
Ability to establish and maintain effective working relationships with customers, vendors, employees, and the public.
Knowledge of electric power generation systems.
Consistent attendance.

Nice To Haves

Associate degree from an accredited vocational school, or comparable work experience.

Responsibilities

Under supervision, perform routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including Caterpillar and non-Caterpillar products.
Assist senior technicians with load bank testing, including cabling and cable termination.
Perform basic troubleshooting and repairs.
Assist EPG Field Technicians and EPG Specialty Field Technicians as required.
Perform detailed inspections on electric power generation and industrial engine products.
Prepare service reports that accurately document activities, issues, and up-sell opportunities.
Prepare work orders, parts lists, and time cards accurately and in a timely manner.
Conduct business professionally, maintain self-control and integrity in stressful situations, and maintain a professional image.
Adhere to customer requirements while on job sites and to customer care standards.
Advocate for and adhere to applicable safety policies, procedures, and standards.
Participate in training and support the organization's strategic programs, projects, and initiatives as needed.
Work within and promote the organization's vision, mission, and values.
Perform other duties as assigned.