Power Systems Field Technician

Western States Careers•Meridian, ID

About The Position

The Power Systems Field Technician performs contracted routine services for customers under supervision. The role supports Power Systems products, including electric power generation equipment powered by diesel or gas, diesel industrial engines, automatic transfer switches, and related system components. The position is safety-sensitive and may involve frequent travel and overnight stays.

Requirements

Excellent customer service skills.
Ability to work overtime with minimal notice.
Ability to travel frequently, potentially including overnight stays.
Knowledge and use of Microsoft computer products or comparable systems.
Ability to establish and maintain effective working relationships with customers, vendors, employees, and the public.
Knowledge of electric power generation systems.
Consistent attendance.
Proof of a high school diploma or GED.
At least 3 years of experience with troubleshooting and maintenance methods for Power Systems products.
Must own the required tools.
Must meet DOT requirements.
Must be able to speak, read, comprehend, and write in English.
Must be able to stand for long periods and walk, sit, climb stairs, reach, push, pull, lean, and twist.
Must be able to lift up to 50 pounds in accordance with the company's Lifting Safe Work Practice.
Must meet safety requirements for applicable safety policies.

Nice To Haves

Associate degree from an accredited vocational school, or comparable work experience.

Responsibilities

Perform routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including Caterpillar and non-Caterpillar products.
Assist senior technicians with load bank testing, including cabling and cable termination.
Perform basic troubleshooting and repairs.
Assist EPG Field Technicians and EPG Specialty Field Technicians as required.
Conduct detailed inspections of electric power generation and industrial engine products.
Prepare accurate service reports documenting activities, issues, and up-sell opportunities.
Complete work orders, parts lists, time cards, and other required documentation accurately and on time.
Conduct business professionally, maintain self-control and integrity in stressful situations, and maintain a professional image.
Follow customer requirements and customer care standards while on job sites.
Advocate for safety and adhere to applicable safety policies, procedures, and standards.
Participate in training and support the company's strategic programs, projects, and initiatives as needed.
Promote the organization's vision, mission, and values.
Perform other duties as assigned.