Crane Field Service Technician 1

HOLT Group•San Antonio, TX

4d•Onsite

About The Position

The Crane Field Service Technician I provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosis, repair, and reconditioning of various light and heavy construction equipment. The technician is expected to model the company's mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. This role performs off-site work with minimal supervision, documents completed work, communicates job progress to supervisors and customers, and maintains company tools, equipment, and vehicles. Travel is required and may involve overnight stays. The position works outdoors and may involve noise, variable weather, chemicals, dust, steam, high-pressure water, rotating equipment, cramped spaces, and elevated work areas.

Requirements

More than one year of heavy equipment experience.
Valid driver's license.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, uses, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service skills.
Basic diagnostic and troubleshooting skills.
Planning and organizing skills, including prioritizing work, using time efficiently, and planning for additional resources.
Equipment or systems operation and control skills.
Ability to select tools and equipment needed for a job.
Ability to communicate clearly and effectively verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work under fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower-back muscles for support over time without fatigue.
Frequently move materials or equipment weighing up to 80 lb.
Maintain the manual dexterity, coordination, and stamina required for constant movement and use of limbs.
Climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
React to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Wear common protective or safety equipment.

Nice To Haves

Three or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform minor repairs, troubleshooting, and diagnoses of equipment malfunctions and failures at off-site locations with minimal supervision.
Remove and install parts and disassemble and assemble basic components.
Test and verify the proper operation of repairs.
Prepare job-related documents and service reports, order parts, maintain clear customer records, and access required databases.
Operate equipment and vehicles while maintaining necessary licenses and certificates.
Maintain service vehicle inspection records, conduct daily inspections, and keep driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles in good, clean, working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks in accordance with flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional appearance and conduct with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.