Crane Field Service Technician 1

HOLT Group • San Antonio, TX

1d • Onsite

About The Position

The Crane Field Service Technician I provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosis, repair, and reconditioning of light and heavy construction equipment. The role is expected to demonstrate alignment with the company's mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The technician works safely, follows company and regulatory policies, maintains equipment and documentation, communicates with customers and supervisors, and completes assigned work to established time and re-work standards. Travel is required, with the possibility of overnight stays. There are no supervisory responsibilities.

Requirements

• More than one year of heavy equipment experience required.
• Valid driver's license required.
• Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
• Must own the tools required to perform repairs.
• Knowledge of safe work procedures and practices.
• Basic knowledge of equipment and tools, including their design, uses, repair, and maintenance.
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
• Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
• Customer service, diagnostic, and troubleshooting skills.
• Planning and organizing skills to prioritize and plan work, use time efficiently, and plan for additional resources.
• Equipment operation and control skills, and ability to select appropriate tools and equipment for a job.
• Ability to communicate clearly and effectively verbally and in writing.
• Ability to operate a crane and forklift and obtain required certifications or licenses.
• Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
• Ability to move objects and use abdominal and lower back muscles for support over time without fatigue.
• Ability to frequently move materials or equipment weighing up to 80 lb.
• Good manual dexterity, coordination, and stamina; ability to make precisely coordinated finger movements to grasp, manipulate, or assemble small objects.
• Ability to climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
• Ability to react to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
• Ability to wear common protective or safety equipment and work outdoors around moving mechanical parts and noise, weather extremes, chemicals, dust, steam, high-pressure water, high-speed rotating equipment, cramped spaces, and high places.

Nice To Haves

• Three or more years of heavy equipment experience preferred.
• High school diploma or equivalent preferred.
• MSHA certification preferred.
• Air conditioning certification preferred.
• Crane/Rigger certifications preferred.

Responsibilities

• Work safely and comply with applicable safety policies, company policies, procedures, and standards.
• Perform minor off-site repairs and troubleshooting with minimal supervision.
• Diagnose equipment malfunctions and failures at a basic level.
• Remove and install parts, and disassemble and assemble basic components.
• Test repairs and verify proper equipment operation.
• Prepare job documents and service reports, order parts, maintain customer records, and access required databases.
• Operate equipment and vehicles while maintaining necessary licenses and certificates.
• Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
• Follow contamination control and HAZMAT rules and regulations.
• Maintain company equipment, tools, and vehicles in good, clean, working order.
• Communicate job progress to supervisors and customers as needed.
• Complete assigned jobs and tasks within flat-rate time and re-work standards.
• Work overtime as required by workload and customer needs.
• Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
• Maintain a professional appearance and demeanor with internal and external customers; may serve as a mentor to lower-level technicians.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED