Field Technician II - Cheyenne, WY

Lumen Technologies • Cheyenne, WY

7d • $49,674 - $66,300 • Onsite

About The Position

As a Field Technician II, you will maintain and restore network services across assigned territories. This field-based position supports telecommunications infrastructure, network reliability, and customer service continuity. Technicians begin their workday from home in a company-provided vehicle and travel to multiple network sites throughout their territory. The role offers the opportunity to build technical expertise and pathways for future growth.

The position requires responding to outages and service restoration needs, troubleshooting and maintaining network equipment, conducting testing and preventive maintenance, and providing remote-site support. Technicians also maintain site infrastructure such as HVAC systems and generators, document work, and use Microsoft Office tools for communication and administrative tasks. Work includes outdoor field responsibilities in all seasons and weather conditions, as well as participation in an on-call rotation for after-hours service issues.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant telecommunications, network infrastructure, or field technical experience.
• Experience troubleshooting and repairing network equipment.
• Knowledge of fiber optic networks.
• Experience performing OTDR testing and network diagnostics.
• Ability to work independently across multiple field locations.
• Comfort working outdoors in all seasons and weather conditions, including heat, cold, rain, wind, and other environmental elements.
• Valid driver's license and ability to operate a company vehicle and travel throughout assigned territories.
• Ability to participate in an on-call rotation and respond to after-hours service issues.

Nice To Haves

• Experience supporting telecommunications network operations and service restoration activities.
• Experience performing preventive maintenance on network facilities.
• Familiarity with HVAC systems, generators, or supporting site infrastructure.
• Strong administrative and computer skills, including Microsoft Outlook, Teams, and other Microsoft Office applications.
• Experience providing smart hands support in a telecommunications or network environment.
• Demonstrated ability to prioritize work in a fast-paced field service environment.

Responsibilities

• Respond to network outages and service restoration activities to maintain service availability.
• Troubleshoot, repair, and maintain telecommunications and network infrastructure equipment.
• Perform OTDR and other network testing activities to identify and resolve service issues.
• Conduct preventive maintenance on network facilities and supporting infrastructure.
• Provide smart hands support at remote network sites.
• Maintain site equipment, including HVAC systems, generators, and related infrastructure.
• Accurately document work activities and use Microsoft Office tools, including Outlook and Teams, for communication and administrative tasks.
• Support network reliability, uptime, and customer service continuity across assigned territories.

Benefits

• Comprehensive package featuring Health, Life, and Voluntary Lifestyle benefits and other perks supporting physical, mental, emotional, and financial wellbeing.
• Bonus structure, potentially including short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED