Field Technician Jobs

About The Position

Requirements

• Education or equivalent work experience.
• A minimum of 2–4 years of relevant Field Services experience, or an equivalent combination of education and experience.
• Good written and verbal communication skills.
• A driver's license and driving record that satisfies DN's fleet requirements.

Responsibilities

• Install, debug, and maintain ATMs, retail equipment, and other hardware and software within an assigned customer or product area.
• Handle incidents by troubleshooting hardware and software failures using diagnostic tools, performing component-level hardware repairs, cleaning and adjusting mechanical components, and configuring or installing software.
• Perform preventive maintenance and routine checks according to documented procedures, including refilling consumables as directed.
• Install, move, add, change, and remove hardware and software products (IMAC/R).
• Train customers in the use and operation of installed hardware and software.
• Receive incident briefings and orders from dispatch, update dispatch about unforeseen issues, and provide detailed briefings on completed activities.
• Keep customers informed about service status, progress, and outcomes, and work to ensure their satisfaction and understanding of product functionality.
• Observe technical or process problems, inform managers or other relevant personnel, and offer improvement recommendations.
• Use corporate tools and processes for knowledge sharing and information gathering.
• Complete required paperwork and schedule services.