Field Service Technician II - Spokane, WA.

NCR Atleos•Washington, WA

About The Position

NCR Atleos is seeking a customer-focused Field Service Technician II to support financial institutions and retailers in the Spokane, Washington area. The technician serves as a first-line response for customer needs, keeping essential self-service technology operating and building long-term customer relationships. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches, to help employees develop their technical capabilities. The role involves installing, maintaining, diagnosing, and repairing electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory. Technicians address hardware, software, networking, configuration, security, and connectivity issues, while communicating professionally with customers and following company policies and safety requirements. The role may include reassignment to adjacent territories during standard shifts. Employees may elect to take overnight travel assignments to support broader service coverage. The posted salary range is $45,000–$58,000, with starting compensation based on qualifications, experience, location, and business needs. A second salary range is also stated in the posting: $46,400–$69,600. Full-time employee benefits include medical, dental, life, and vision insurance, short- and long-term disability, paid vacation, and a 401(k). Offers are conditional on passing applicable screening criteria.

Requirements

Be a local candidate to the specific geographic area.
Have one or more years of related experience.
Be authorized to work in the United States.
Have a valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies, Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
Provide service in adjacent territories during standard shifts when reassigned to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.