HVAC Service Manager - Spokane, WA

Daikin • Spokane, WA

1d • Onsite

About The Position

AirReps, a division of Daikin Comfort Technologies North America, is seeking an HVAC Service Manager in Spokane, Washington. The role provides leadership, direction, and oversight to Field Service Technicians to achieve department and company objectives. It combines technical HVAC service expertise with a consultative sales approach, including diagnosing, repairing, and maintaining HVAC equipment and identifying opportunities to recommend and sell new systems or upgrades. The manager oversees departmental operations and processes, supports customer relationships and sales, and provides guidance and training to subordinates. The position reports to the Director, Technical Service. The salary range is $110,240–$138,065, with eligibility to participate in the Service Manager Commission Plan.

Requirements

• Minimum 10 years of HVAC experience in manufacturing or service.
• 5–10 years in a leadership position.
• Bachelor’s degree in a related field is preferred; an HVAC degree or certification is also preferred.
• Highly effective communication and collaboration skills with team members and customers.
• Proficiency with MS Office 365 applications, including word processing, data management, and presentations.
• Critical-thinking and problem-solving ability, including reasoning, analysis, and interpretation.
• Ability to collaborate with engineering, quality, manufacturing, marketing, sales, and other departments to improve quality or resolve field issues.
• Ability to provide accurate reporting supporting quality improvement initiatives or project and rework progress.
• Ability to acquire and use data such as product shipments, part sales, and warranty data for campaigns and quality initiatives.
• Advanced technical writing and communication skills.
• Effective presentation and customer-speaking skills, including speaking before large audiences.
• Superior knowledge of HVAC products and controls.
• Good judgment, strong work ethic, and integrity.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.

Nice To Haves

• Bachelor’s degree in a related field.
• HVAC degree or certification.

Responsibilities

• Review and evaluate daily Technical Services department functions to achieve productivity and effective strategies aligned with senior management direction.
• Evaluate department processes and procedures and recommend changes to department senior management.
• Provide oversight and evaluate resumes for new or replacement Technical Service positions as needed.
• Assess customer needs and recommend system upgrades or new equipment based on technical evaluations and customer preferences.
• Present financing options, warranties, and maintenance plans to customers, and provide post-sales support.
• Manage sales channels, maintain key customer relationships, and meet sales targets.
• Travel to current and prospective client locations within the territory, including cold calls.
• Build customer relationships to ensure satisfaction and encourage repeat business.
• Establish operational objectives and work plans, and delegate assignments.
• Represent the department at weekly company meetings as needed.
• Direct and lead transition schedules, ECNs, ERs, and related work to determine effects on existing and future production and technical literature.
• Provide guidance and training to subordinates.
• Perform additional projects and duties to support ongoing business needs.
• Diagnose, repair, and maintain HVAC equipment.

Benefits

• Benefits are effective on day one for full-time direct hires.
• Training programs to guide team members and develop new skills.
• Career growth opportunities.
• Opportunity to be part of a global company whose family brands are backed by Daikin Industries, Ltd., with more than 60,000 employees worldwide.
• Eligible to participate in the Service Manager Commission Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior