HVAC Service Manager - Spokane, WA

AirReps•Spokane, WA

2d•$110,240 - $138,065•Onsite

About The Position

AirReps, a division of Daikin Comfort Technologies North America, is seeking an HVAC Service Manager in Spokane, Washington. The role provides leadership, direction, and oversight to Field Service Technicians to achieve department and company goals. It combines technical HVAC service expertise with a consultative sales approach, including diagnosing, repairing, and maintaining HVAC equipment and identifying opportunities to recommend and sell new systems or upgrades. The manager reviews and evaluates Technical Services department operations and processes, recommends changes to senior management, supports staffing decisions, establishes operational objectives and work plans, and delegates assignments. The role also oversees transition schedules and related documentation, represents the department in company meetings as needed, and provides guidance and training to subordinates. It has people-management responsibilities, including authority to hire, recommend pay and performance decisions, and recommend termination. The position evaluates customer needs and recommends equipment or system upgrades, presents financing, warranty, and maintenance options, provides post-sale support, manages sales channels and customer relationships, and works toward sales targets. It includes travel to current and prospective client locations within the territory, including cold calls. The manager collaborates across departments on quality improvements and field issues, and provides reporting and support for campaigns and quality initiatives. The role reports to the Director, Technical Service. The stated salary range is $110,240–$138,065, with eligibility to participate in the Service Manager Commission Plan. Benefits are effective on day one for full-time direct hires; training and career-growth opportunities are also mentioned. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization.

Requirements

At least 10 years of HVAC experience in manufacturing or service.
Five to ten years in a leadership position.
HVAC degree or certification.
Strong communication and collaboration skills with team members and customers.
Proficiency in Microsoft Office 365 applications, including word processing, data management, and presentations.
Critical-thinking and problem-solving skills, including reasoning, analysis, and interpretation.
Ability to collaborate across departments to drive quality improvements or resolve field issues.
Ability to provide meaningful and accurate reporting for quality initiatives or project and rework progress.
Ability to acquire and use product shipment, part sales, and warranty data.
Advanced technical writing and communication skills.
Effective presentation and customer-speaking skills in front of large audiences.
Superior knowledge of HVAC products and controls.
Good judgment, strong work ethic, and integrity.
Ability to perform essential responsibilities with or without reasonable accommodations.
Legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Nice To Haves

Bachelor’s degree in a related field is preferred.

Responsibilities

Review and evaluate daily Technical Services department functions to support productivity and effective strategies.
Evaluate department processes and procedures and recommend changes to senior management.
Review resumes for new or replacement Technical Service positions as needed.
Assess customer needs and recommend system upgrades or new equipment based on technical assessments and customer preferences.
Present financing options, warranties, and maintenance plans to customers.
Provide post-sales customer support.
Manage sales channels, maintain key customer relationships, and meet sales targets.
Travel to current and prospective client locations within the territory, including cold calls.
Build customer relationships to support satisfaction and repeat business.
Establish operational objectives and work plans, and delegate assignments.
Represent the department in weekly company meetings as needed.
Direct transition schedules, ECNs, ERs, and related work to determine impacts on current and future production and technical literature.
Provide guidance and training to subordinates.
Collaborate with engineering, quality, manufacturing, marketing, sales, and other departments to improve quality or resolve field issues.
Acquire and report data such as product shipments, part sales, and warranty data in support of campaigns and quality initiatives.
Perform additional projects and duties to support ongoing business needs.
Diagnose, repair, and maintain HVAC equipment and identify opportunities to recommend or sell new systems and upgrades.