Frozen Manager Spokane Valley, WA.

Albertsons•Spokane Valley, WA

3d•Onsite

About The Position

The Frozen Food Manager directs and controls the Frozen Department to achieve sales and profit objectives while providing friendly, courteous, and helpful customer service. The position trains, supervises, schedules, and assigns work to Frozen Food Clerks and Helper Clerks; maintains appropriate stock and inventory; minimizes out-of-stock products; and ensures department displays, cases, and freezers are stocked, clean, and organized. The manager orders frozen foods, checks deliveries for completeness, rotates products, and removes expired stock daily. The role also includes responding to customer concerns, helping as a cashier/checker during peak periods, and performing other assigned duties. The job involves unloading delivery boards and moving products on pallets or carts to the sales floor, stocking cases and displays, restocking freezer items for other departments, breaking down cardboard for the bailer, and checking and filling the ice machine as needed. In the event of a freezer malfunction or power outage, the employee removes products, cleans the case, and replaces or restocks items. The work is performed primarily indoors, with occasional outdoor work, and may involve freezer temperatures as low as –20°F. This is a safety-sensitive position with frequent physical activity, including standing, walking, reaching, handling, and moving stock and equipment.

Requirements

Ability to follow company customer-service procedures.
Demonstrated prior customer-service skills or related experience.
Ability to interact with customers and co-workers.
Ability to work independently.
Ability to understand and follow instructions.
Ability to meet the physical demands of the job, including lifting, carrying, pushing and pulling, standing, walking, reaching, and handling products and equipment.
Ability to work in freezer temperatures that may reach –20°F.
Compliance with company, division, and store policies and applicable laws.

Nice To Haves

Previous experience as a clerk.

Responsibilities

Provide customer service in accordance with company procedures and policies.
Train, schedule, supervise, and assign duties to Frozen Food Clerks and Helper Clerks to support appropriate department staffing.
Address customer problems involving sales, service satisfaction, products, or other Frozen Food area operations.
Perform daily inventory and order supplies needed to maintain adequate inventory.
Write frozen food orders in the order guide book and check deliveries for completeness upon arrival.
Stock coolers, freezers, cases, and end displays, including restocking items in the freezer for other departments.
Remove expired items from shelves daily and rotate products.
Unload delivery boards and stack them on pallets or six-wheel carts; move carts or pallets to display areas and load products into cases.
Maintain cleanliness of display areas and freezers; clean spills and respond to freezer malfunctions or power outages by removing products and cleaning and restocking cases.
Break down cardboard and place it in the bailer; check and fill the ice machine as needed.
Change signs and prices as directed by merchandising.
May work as a cashier/checker during peak times.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Sick pay accrued based on hours worked
PTO/Vacation pay accrued based on hours worked
Nine paid holidays annually
Bereavement pay
Retirement benefits, including pension and/or 401(k) eligibility, depending on applicable conditions