Field Service Technician
About The Position
Installs, debugs, and provides technical maintenance for ATMs, retail equipment, and other hardware and software, primarily at customer premises within an assigned territory. The role includes scheduled inspections, cleaning, minor repairs, troubleshooting, preventive maintenance, equipment and software installations or changes, and customer training. The technician documents work, coordinates with dispatch, keeps customers informed, and escalates issues according to established procedures. The position also involves identifying technical or process problems and sharing recommendations and knowledge.
Requirements
- Education or equivalent work experience.
- A minimum of 2–4 years of relevant Field Services experience, or an equivalent combination of education and experience.
- Good written and verbal communication skills.
- A driver's license and driving record that satisfies DN's fleet requirements.
Responsibilities
- Install, debug, and maintain ATMs, retail equipment, and other hardware and software within an assigned customer or product area.
- Handle incidents by troubleshooting hardware and software failures using diagnostic tools, performing component-level hardware repairs, cleaning and adjusting mechanical components, and configuring or installing software.
- Perform preventive maintenance and routine checks according to documented procedures, including refilling consumables as directed.
- Install, move, add, change, and remove hardware and software products (IMAC/R).
- Train customers in the use and operation of installed hardware and software.
- Receive incident briefings and orders from dispatch, update dispatch about unforeseen issues, and provide detailed briefings on completed activities.
- Keep customers informed about service status, progress, and outcomes, and work to ensure their satisfaction and understanding of product functionality.
- Observe technical or process problems, inform managers or other relevant personnel, and offer improvement recommendations.
- Use corporate tools and processes for knowledge sharing and information gathering.
- Complete required paperwork and schedule services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
