Field Service Technician, Gallus
About The Position
Heidelberg is hiring a Field Service Technician, Digital, to install, troubleshoot, and repair Heidelberg/Gallus Digital-Flexo Label Presses and train customers on their use. The technician owns each assignment, escalates issues to second-level support when necessary, and works to ensure customer satisfaction and job closure. The role requires a basic understanding of equipment control systems, components, and operation, along with the tools and processes used to maintain and repair Heidelberg equipment. The position involves traveling to customer locations, with travel estimated at about 70% depending on customer needs. A company vehicle is provided. When travel is outside the technician’s geographical area, airfare, hotel, rental car, and per diem expenses are provided. Regular attendance and timeliness are expected, and overtime or weekend work may be critical to the job. The position is based in Chicago, Illinois, or St. Louis, Missouri.
Requirements
- Three to five years of work experience.
- Experience working on printing or similar equipment; Heidelberg/Gallus equipment or similar is preferred.
- An associate degree or vocational apprenticeship.
- Mechanical, electrical, or mechatronics background.
- Ability to understand electrical circuitry and concepts and read wiring diagrams.
- Ability to interpret schematic drawings, diagrams, and printed instructions to troubleshoot electrical and mechanical problems.
- Thorough understanding of AC and DC circuits.
- Proficiency in programming and troubleshooting electrical/electronic systems.
- Knowledge of servos and related controllers, including hydraulic and pneumatic systems and temperature controls.
- Knowledge of how test equipment works and when, where, and how to use it, including a volt/ohm/amp meter (multimeter), current probe, and megohmmeter.
- Working knowledge of personal computers with Microsoft operating systems and experience using Microsoft Office Suite.
- Basic computer skills and general computer/technology aptitude.
- Excellent customer relationship and customer service skills.
- Mechanical aptitude and willingness to work with hands.
- Ability to travel approximately 70% of the time, depending on customer site and needs.
- Regular attendance and timeliness.
Nice To Haves
- Experience with Heidelberg/Gallus printing equipment.
Responsibilities
- Install Heidelberg/Gallus Digital-Flexo Label Presses.
- Troubleshoot and repair Heidelberg equipment, including electrical and mechanical problems.
- Provide customer training on Heidelberg/Gallus Digital-Flexo Label Presses.
- Take ownership of assignments and escalate issues to second-level support when necessary.
- Deliver personalized, consistent, competent, and proactive service support while maintaining professionalism.
- Interpret schematic drawings, diagrams, wiring diagrams, and printed instructions to help troubleshoot and resolve problems.
- Provide clear and concise reports on technical clarification topics.
- Use test equipment and hand and power tools to perform maintenance and repair activities.
Benefits
- Medical, dental, and vision coverage eligibility from day one.
- Short- and long-term disability coverage.
- 401(k) plan with employer match.
- Life insurance coverage.
- Vacation, sick, and personal time off.
- 12 company holidays.
- Four floating holidays.
- Company vehicle.
- Airfare, hotel, rental car, and per diem expenses for travel outside the technician’s geographical area.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
