Field Service Technician II

Canon Careers•Irving, TX

3d•Onsite

About The Position

Canon U.S.A. is hiring a Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported products. The role involves diagnosing basic mechanical, software, network, and system failures using established procedures; servicing and repairing equipment to Canon standards; and maintaining working knowledge of multiple product groups and their basic troubleshooting and diagnostic processes. The technician provides efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer needs. The position also requires maintaining technical information, Field Service Reports, Expense Reports, and assigned Canon property; providing direction to less experienced technicians; and resolving escalated technical or customer-service problems in requested territories. It is a customer-facing, full-time onsite role. Customer policies and protocols must be followed and may include COVID-19 vaccination or other COVID-related measures. The technician must be able to travel, work shifts and on-call rotations in a 24/7 environment, and obtain any customer-required security or other clearances.

Requirements

High school diploma, GED, or equivalent experience.
One to two years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Ability to obtain security and/or other clearances required by customers for access to their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-related measures.
Must be legally authorized to work in the United States; visa sponsorship is not available.
Must reside in the United States at the time of hire.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge of multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet and exceed customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer-service problems in any territory requested.