Field Service Technician Jobs

About The Position

Requirements

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience
• 2+ years of diesel engine or heavy-duty equipment repair experience, preferably in a field-service environment.
• Ability to read and understand service manuals, schematics, and diagnostic information and use electronic diagnostic tools.
• Experience working on Cummins or other heavy-duty diesel engines, including electronic engine controls and aftertreatment systems.
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.
• A current valid license is required for this role
• This role requires a 5 year motor vehicle report, free from major violations
• This role requires applicant to pass a Department of Transportation (DOT) physical
• 3 years driving experience
• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
• Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age

Nice To Haves

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• A CDL may be required to obtain upon hire
• Federal law requires a CDL holder to be 21 years of age or older

Responsibilities

• Engages customers in a courteous and professional manner.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
• Diagnose and repair diesel engines and related systems in the field, including troubleshooting electrical, fuel, cooling, air, and aftertreatment systems.
• Perform preventative maintenance and major/minor repairs while following safety, quality, and manufacturer procedures.
• Communicate repair findings and updates with customers, service coordinators, and the team; properly document work performed, parts used, and troubleshooting steps.