Field Service Technician Jobs

About The Position

Requirements

• High School Diploma or Associate’s/Bachelor’s degree in Electrical and/or Mechanical disciplines with minimum of 2 - 3 years of relevant field experience.
• Ability to use Electronics Test Equipment (Multimeter, RJ45 Cable Tester, Oscilloscope)
• Computer Skills (Word, Excel, PowerPoint)
• Can create instructions documentation
• Strong customer service skills while on the phone / onsite
• Able to use some common mechanical tools (Wrenches, drill, and heavy-duty tools)
• Has the Ability to lift 50 lbs. in the field
• Excellent Communication (Verbal and Written)

Responsibilities

• Attention to detail while in the field to spot mechanical defects
• Use Electronics Test Equipment (Multimeter, RJ45 Cable Tester, Oscilloscope)
• Computer Skills (Word, Excel, PowerPoint)
• Create instructions documentation
• Strong customer service skills while on the phone / onsite
• Use common mechanical tools (Wrenches, drill, and heavy-duty tools)
• Ability to lift 50 lbs. in the field
• Excellent Communication (Verbal and Written)
• Installation and Maintenance (Installing, configuring, and maintaining equipment onsite)
• Site Monitoring and reporting of mechanical failures of the system component
• Diagnosing and resolving technical issues for all Machine Vision equipment in the Field
• Keeping records of service calls (Jira Tickets), installations, and Maintenance Service repairs
• Diagnosed and solved problems efficiently while on-site/ remote support
• Troubleshot and repaired mechanical and electrical components
• Training the customers on the proper use and maintenance of equipment
• Performing Annual Maintenance Calibration (KinetiX Machine Vision Systems)
• Follow the railroad industry regulations and safety protocol while working on-site
• Performing routine inspections and preventive maintenance
• Minimum of 65% of travel requirement (international and domestic)

Benefits

• health
• welfare
• retirement
• annual bonus