Field Service Technician Level I

Industrial Electric Manufacturing•North Carolina, USA, NC

50d•Onsite

About The Position

The purpose of the Field Service Technician Level I role is to support the start-up, commissioning, installation, testing, and troubleshooting of IEM equipment under the guidance of experienced Field Service personnel. This role is intended for individuals with mechanical, electrical, or technical aptitude who are eager to learn, work hands-on, and develop within a field service environment. Comprehensive training, mentoring, and on-the-job learning are provided to support technical growth and progression within the Field Service career path.

Requirements

Basic electrical, mechanical, or technical aptitude required.
Ability to read and interpret electrical wiring diagrams, work instructions, and technical documentation.
Ability to use hand tools, power tools, and electrical testing equipment.
Strong problem-solving and troubleshooting skills required.
Strong teamwork and communication skills required.
Ability to work independently with minimal supervision after appropriate training.
Strong organizational skills and the ability to manage multiple priorities required.

Nice To Haves

Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
0–2 years of related electrical, mechanical, technical, manufacturing, construction, or field service experience preferred.

Responsibilities

Support the start-up and commissioning of switchboards, control panels, and power products under the direction of experienced Field Service personnel.
Assist with the installation and modification of electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
Perform basic testing of modified assemblies in accordance with established procedures and under appropriate guidance.
Assist with basic troubleshooting of electrical circuits and networking equipment.
Identify and escalate product, commissioning, or customer-site issues to Field Service Leads, Project Managers, manufacturing teams, or management, as appropriate.
Perform other duties as assigned by management.