Power Generation Field Service Technician - Level I

Cummins • Dallas, TX

4h

About The Position

Completes preventative maintenance and basic repair activities on generators or components at customer sites with minimal direction. The role uses specialized tools and documented procedures to diagnose and complete repairs, supports customer needs, escalates unresolved issues, and performs maintenance on power generation products in the field. It also includes completing service documentation, training to meet skill and business requirements, maintaining the cleanliness and proper operation of service vehicles and tools, and adhering to health, safety, and environmental policies, procedures, and legislation.

Requirements

• Vocational diploma from a relevant technical institution.
• Current relevant electrical certification.
• Locally valid driving permit and current, valid driver's license.
• Basic-level knowledge of and/or experience with power generation products.
• High-voltage and low-voltage experience.
• Minimal workshop-related experience.
• Three years of driving experience.
• A five-year motor vehicle report free from major violations.
• Pass a Department of Transportation (DOT) physical.
• Meet DOT driving regulations, including Hours of Service and Electronic Log Booking Device requirements.
• Be at least 21 years old.
• A DMV driving report is required.

Nice To Haves

• Apprentice-trained Power Generation/Electrical Technician.
• A CDL may be required to obtain upon hire.

Responsibilities

• Engage with customers courteously and professionally, providing prompt and efficient attention to their needs.
• Use specialized tools and documented procedures to diagnose and complete basic repairs, including preparing required parts and tools.
• Escalate unresolved issues to more experienced Field Service Technicians and/or a Supervisor.
• Perform preventative maintenance on power generation products in the field according to documented schedules and standards.
• Complete required documentation, including service worksheets, timesheets, and warranty claims, using handwritten forms or business systems.
• Complete training in line with skill and business requirements.
• Maintain service vehicles and tools in clean condition and proper working order.
• Follow relevant Health, Safety, and Environmental policies, procedures, and legislation.
• Apply diagnostic workflows, specialized mechanical and electronic service tools, and software to troubleshoot issues, validate repairs, and document results.
• Use electronic service tools to maintain products, diagnose and troubleshoot issues, and interpret tool results to determine next steps.
• Interpret power generation system operation and integration, including switchgear, power system controls, and uninterruptible power supplies, to diagnose and repair systems safely and correctly.
• Repair and maintain mechanical and electrical products, disassemble and assemble engines or generators, inspect and replace parts, and perform progressive damage checks in accordance with guidelines.
• Create and verify customer, equipment, and technical information, capturing required data in service management systems.
• Obtain technical issue information, use available resources, and escalate issues to an appropriate level while recording troubleshooting steps.
• Model proactive health and safety behaviors, identify and report hazards, and participate in actions to improve workplace safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree