Field Service Power Generation Technician

Cummins•Corpus Christi, TX

5d•Onsite

About The Position

We are looking for a Field Service Power Generation Technician to join the Power Generation team in Corpus Christi, Texas. The role involves maintaining and repairing power generation products at customer sites, diagnosing issues with specialized tools and documented procedures, and providing courteous, efficient customer service. The technician completes service documentation and required training, maintains service vehicles and tools, and follows applicable health, safety, and environmental requirements. The role also includes complex repairs, escalating unresolved issues, and coaching or developing technicians and apprentices.

Requirements

Current valid driver’s license.
Five-year motor vehicle report free from major violations.
Pass a Department of Transportation physical.
Three years of driving experience.
At least 21 years of age, as required by federal commercial vehicle regulations.
Comply with DOT driving regulations, including Hours of Service and Electronic Log Booking Device use.
A CDL may be required to obtain upon hire.
Ability to perform service and repair work on power generation products using specialized tools, procedures, and service documentation.
Knowledge of mechanical and electrical systems and power generation systems, including switchgear, power system controls, and uninterruptible power supplies.
Ability to troubleshoot, diagnose, repair, and document equipment issues.
Ability to follow safe work procedures, including use of personal protective equipment.

Responsibilities

Perform preventative maintenance and basic repairs on generators or components at customer sites with minimal direction.
Diagnose and complete complex repairs at customer sites using specialized tools and documented procedures.
Perform preventative maintenance on power generation products according to documented schedules and standards.
Establish and develop productive customer relationships and respond promptly and efficiently to customer needs.
Communicate courteously and professionally with customers and deliver customer-centric solutions.
Escalate unresolved technical issues to product specialists or a supervisor.
Coach and develop technicians or apprentices, transfer knowledge, provide work direction, and review repair plans or parts lists as applicable.
Complete service worksheets, timesheets, warranty claims, quality documents, and other required service documentation.
Complete training in line with skill and business requirements.
Maintain service vehicles and tools in clean and proper working condition.
Follow applicable health, safety, and environmental policies, procedures, and legislation, and report issues or incidents to site management and a supervisor.
Troubleshoot customer complaints using guided workflows, specialized mechanical and electronic tools, and diagnostic software; validate repairs and document results.
Select and use appropriate electronic hardware and software tools to maintain products, diagnose issues, and determine service steps.
Analyze electrical and mechanical system interactions and power generation system operation to diagnose and repair equipment.
Repair and maintain mechanical and electrical products, including disassembling and assembling engines or generators, inspecting and replacing parts, and checking progressive damage.
Create and verify customer, equipment, and technical information, and maintain accurate service records.
Use available technical resources and data management tools to investigate and escalate technical issues, documenting troubleshooting steps.
Communicate effectively with different audiences, manage complexity and conflict, pursue self-development, develop talent, and model proactive health and safety behaviors.
Maintain a current valid driver’s license, meet the role’s motor vehicle record requirements, pass a DOT physical, and comply with applicable DOT driving regulations and electronic log requirements.
Have at least three years of driving experience; be at least 21 years old. A CDL may be required after hire.