Power Generation Field Service Technician

Cummins•Round Rock, TX

5d•$56,800 - $85,200•Onsite

About The Position

Cummins is hiring a Field Service Diesel Engine Technician for its Distribution Business in Round Rock, Texas. The role performs engine and power-generation product repairs and maintenance in the field, works directly with customers, and follows documented procedures and safety requirements. A $5,000 sign-on bonus is offered to external hires. The technician uses specialized tools and service publications to diagnose and repair engine and related systems, performs scheduled preventative maintenance, prepares parts and tools, and escalates unresolved issues to more experienced technicians or a supervisor. The position also requires accurate service documentation, upkeep of the service vehicle and tools, completion of role-related training, and compliance with health, safety, and environmental policies. The schedule is day shift, with some late and weekend shifts. Candidates must provide their own hand tools; some specialty tools are supplied.

Requirements

Vocational diploma from a relevant technical institution.
Current relevant electrical certification.
Locally valid driving permit and a current valid driver's license.
Basic-level field service work experience.
Intermediate-level knowledge of and/or experience with power-generation products.
High-voltage and low-voltage experience.
Customer service experience.
Three years of driving experience.
A five-year motor vehicle report free from major violations.
Ability to pass a Department of Transportation physical.
Ability to drive a 3500 truck while pulling a trailer.
Must be at least 21 years old for commercial vehicle operation under the stated federal requirements.
Must comply with DOT driving regulations, including Hours of Service and use of an Electronic Log Booking Device.
Must have own hand tools; some specialty tools are supplied.
A CDL may be required upon hire.

Nice To Haves

Apprentice Certified Power Generation/Electrical Technician certification (preferred).
CDL (preferred, but not required).

Responsibilities

Complete repairs and rebuilds on engine products in the field.
Build productive customer relationships and respond promptly and efficiently to customer needs.
Use specialized tools and documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
Perform preventative maintenance on engines and related components according to documented schedules and standards.
Escalate unresolved issues to more experienced Field Service Technicians and/or a supervisor.
Complete service worksheets, timesheets, warranty claims, quality documents, and other required documentation using handwritten forms or business systems.
Identify additional service opportunities with customers.
Complete training in line with skill and business requirements.
Maintain the service vehicle and tools in clean, properly operating condition.
Follow relevant Health, Safety & Environmental policies, procedures, and legislation, and report issues or incidents to site management and the supervisor.
Use troubleshooting workflows, service publications, measurements, and mechanical, electronic, and software tools to diagnose issues and validate repairs.
Repair and maintain mechanical and electrical products, engines, and power generators according to repair guidelines and standards.
Follow safe work procedures, including use of personal protective equipment, when working with power-generation systems.